HP 14-Q039wm Celeron 2955 1.4GHz 4 GB 16 GB SSD, Turquoise (Certified Refurbished)

CUSTOMER REVIEW



I purchased this item from Woot on July 2nd, and I can say that overall I am pleased with my purchase.



The Positive:



1. There are Chromebook Store applications which will substitute for many Windows OS based programs (e.g., Google Docs, Sheets and Slides in place of MS Office). However, Goole Docs is not able to open password protected/encryped Office documents.



2. The Chromebook boots up literally within about 5 seconds; it truly is instant on.



3. While it is designed to be used primarily while online (hence the minimum amount of onboard storage), there are some applications which can be used while offline and stored on an SD card. I currently have a 64gb SD card in my Chromebook which I store music, media and other items I may wish to use when not connected with the internet.



4. The 200mb of free 4g data for the life of the device is a nice bonus if you happen to be traveling and need to get online where a free wifi hotspot is not available. (This is true for me when I travel to visit both my mother and mother in law, neither of which have internet.)



5. I was fortunate that my particular Chromebook appeared to be an open box item... likely a customer return where the purchaser wasn't aware that it is primarily designed to be used as a cloud based device (i.e., online). As a result, my device had the correct SIM card, still had the 100GB of 2 years worth of free GoogleDrive storage unused, and I would assume will also have the 12 free GoGo Inflight passes available (I won't know until I fly in September if this is the case).



6. Easy syncing with Android and Windows devices which also run Chrome.



7. Buying a device fulfilled by Amazon would make for a much easier return than buying directly from Woot. Had I experienced any issues with my Chromebook and needed to return, doing so through Woot would have been a nightmare as their customer service bears no comparison with their parent company Amazon.



8. Amazing battery life.



The Negative:



1. Some Windows based programs do not have Chrome store equivalents (e.g., Quicken... although Mint is a free Chrome Store app which is owned by the same company and works reasonably well).



2. Set up for the free T-Mobile data for life was not straightforward and required speaking with about four people over the course of 2 hours to reach somebody who was aware of how to activate (and associate) the SIM with the Chromebook. The T-Mobile CS personnel were unable to grasp that I did not have an existing cell phone number with them, nor wished to activate one on their system.



**NOTE** If you have T-Mobile currently, DO NOT sign up your SIM card on your existing account! Open a new, separate account or you will wind up with T-Mobile attempting to charge you for an add on device.



3. There is no natively-dedicated caps lock key on the keyboard; not a show stopper by any means, but old habits die hard when tapping away on the keyboard and I still wind up opening the search function when I wish to use a caps lock function. This can be altered in keyboard settings, but then requires resetting the option if wishing to utilize the default search function.



4. Chromebooks cannot run sites which require JAVA.



5. The touchpad takes a little getting used to, (e.g., using two fingers to scroll, or two fingers in the corner to right click).



6. Free data is on the T-Mobile network; if you live outside T-Mobile coverage area, there is no roaming option. If the T-Mobile/Sprint merger is approved, this MAY potentially expand the coverage area... but only time will tell.



I bought this as an adjunct for my rapidly dying laptop (until I can afford to buy the laptop I'd like), and for traveling. Had it been offered on Ammy back when I purchased mine, I would have jumped at the chance to buy one here rather than through Woot as Amazon is MUCH easier to work with (and ships promptly, especially if you have Prime).



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